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CUSTOMER SERVICES NVQ LEVEL 2

If you've got formal Customer Service training and qualifications, you're an asset to any modern business. An NVQ in Customer Service lets you strengthen the skills you use to do your job, helps you fill in any training gaps you might have and gain valuable qualifications at the same time.

National Vocational Qualifications (NVQs) are qualifications that demonstrate your ability to do your job. There are no formal examinations. The training is mainly on the job and NVQ assessment is directly related to your performance at work

The NVQ in Customer Service is a nationally-recognised programme, designed by employers to meet the needs of today's businesses. You can tailor-make your own NVQ, allowing you to focus on and develop the Customer Service skills that you use most often.

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Level 2 will be suitable for you if you report to and take instructions from a boss or supervisor. Your job role will have some responsibility and may require you to work as part of a team.

At Level 2 you can cover everything from creating the right first impression to using 'active listening' techniques to help you work out what your customers really want, from keeping accurate, up-to-date customer service records to dealing with difficult or dissatisfied customers.

• An NVQ in Customer Service lets you show your current employer – and any future employer - that you have reached a recognised, national standard in customer service
• The qualification helps you to improve your Customer Service skills so that you become more effective and efficient at work
• The NVQ learning programme lets you fill any skills gaps you have quickly and easily while you work
• The qualification is flexible. You choose which skills you need to develop to help you in your own particular job and then follow a tailor-made programme that meets your individual need